It is a common discussion. Most of the players know nothing about what is going on in the game. They do not read the development blogs. They do not know that patch notes are listed. Expansions are introduced to them through the log in screen. The forums are populated by a very small percentage of the subscribed users. That includes alt posters.
How do we get information out to people? We do not know if they want the information. We do not know if they would want it if they knew about it. And at the same time, we don't want to ruin their game play by forcing the information on them. What are we going to do?
The launcher was supposed to solve much of this. One day it may do so. The hope was that as a player logs in they will notice some of the information on the launcher screen. It is a hope that works in some way. CCP can look at the page hits and see some rough statistics of information absorbed. But many will never notice.
How do we fix that without huge popup ads? I noticed last week that if you select a character that is not training's skill queue, a notification that you can ignore forever pops up about multi-character training being available. I liked that but I do not wish for ads to be in every moment of my game telling me all of the exciting things that I don't want.
But basic information about the game should be available inside of the game. The question is how do we wrap it into the world in such a way as for it not to be offensive? We don't have the numerous menus in tab and escape that other games have. One idea that I did have was our in game mail.
Many people get angry when CCP sends notifications. When they have done so before it causes much anger. A lot of the players who do not know what is going on don't want to know what is going on. CCP has also kept a very hands off approach to their broader communication so this has become an ingrained reality.
In discussions, a proposal that I have made was to create another mail tab. We have mail and communications. Why not add notifications? It can be disabled easily but development blogs, major announcements, that type of thing could go there. Turn it off you never have to see it. Turn it on and they could put some information in game. It is not the first tab or even the second but it is a third tab that may provide some browsing interest. Toss in a few links and maybe, just maybe a few more people would become informed.
Of course, it has the chance of turning into a, "BUY MORE PLEX NOW" type of situation. I'd hope we could establish better guidelines and not come to that. More so, it is just an idea. One idea where there could be dozens about how CCP could communicate with us better without hat communication being intrusive. And it may be a bad idea. Perhaps, CCP's place is outside of the client when it comes to their customer relationship.
But, I don't know. I discovered there was something interesting on the account management page. I never visit it. My payments are all automatic. I consider myself well connected to the going ons of the game. That connection could also be a blind spot when I think on a topic like this.
More? Less? Can we have information and immersion in the same breath? With more and faster changes in the game, the importance of communicating those changes seems to increase to me.