Tuesday, June 17, 2014

Crisis Management: Step One

The foundation kernel of my concept of help is a Crisis Management team. In truth, I need my own club concept for this. But for now, I will start small.

I decided that I need resources. Whenever you contact a Crisis Hotline they have help for you. People to talk to, doctors to see, shelters to go to, emergency services to call. I decided, for now, as I work through creating and founding this idea to start there.

I need to create a list of new player teaching corporations. Not a list of people who will take new players on. There are corporations in all areas of space that will take new or newer players and teach them the basics of the game. It is a pain knowing who these groups are.

It means I'd have to put some energy into (or deputize some of my volunteers) to do some basic vetting. But, I don't think that'd be but so hard. I already have a handful of groups in mind, but I know there are more out there. It'd be a mix of bringing them to light and starting some type of resources to list them. A resource that anyone wanting to dip into Crisis Management could access and use to help out someone in need.

It is one of my most common questions from new players and one of my most common complaints about the current corporation recruitment system. I need more corporations just for my own usage. Therefore, I may as well extend this out further and make it open and easily accessible.

And I'll go from there.

Taking suggestions.

14 comments:

  1. What sort of suggestions would work best for you?

    There's formal education stuff like EveUni-Agony-OUCH
    There's Goon-BraveNewbie 'swarm of a thousand rifter' types
    There's Academy corps that feed into established player bases
    There's folk like Evil Turtles who seem to value player development
    There are 1:1 mentors out there too, didn't Sugar get a start this way?

    Trader's Academy used to help a lot of people, maybe the Grimpkins are still around to give you their background.
    A lot of good folks live in the NPC starter corps and they'll do a lot of referring/advice. Maybe it's worth reaching out to them.

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    1. Yes I had a lot of 1 to 1. There are many things out there and options. Some are stable, potential solutions.

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  2. Well.. *cough* I advertise my own corp here: Low-Sec Survival Ltd. The name pretty much describes what we are doing, teaching Lowsec Newbros suviving low (non-pvp-centric) Just one catch: We are german speaking. If you need more Info, contact Karak Bol.

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  3. I feel like Eve needs a "stack exchange" type of website where the whole Q&A style of help is community driven and only requires a few moderators (most of which are from the community)

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  4. This seems like a great time to plug my alliance's only corp that is publicly recruiting:
    https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=324528

    Reasonable People (RITES) is a nullsec PVP corporation that only recruits players with under 15 million SP... so we take having a place for our new recruits pretty seriously. (However, once we've got you, if you're a good culture fit we aim to keep you.) Mostly, though, we aim to have fun living in our corner of nullsec.

    We also provide a refuge from the casual slurs that seem to show up in most EVE Online communities. Personally, I think this is one of our bigger selling points. It's arguably an incidental thing, but it is a central point of our founding charter.

    Of Sound Mind is one of the small alliances in the HERO coalition, so a recruit would have to be okay with living fairly deep into nullsec, but we have something like the #3 market in catch despite having only 300 characters in the alliance, so people manage fitting ships off the market pretty well.

    I dunno how helpful this is for you, but I figured I'd try to get us on your list. :)

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    1. I'm looking for people :) Then I will figure out how to vet them. Then I will go from there.

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  5. What would be great would be some sort of feedback scoring system that new players who join corporations could provide visible feedback on their experience. They could grade the corps on things such as their willingness to help in different areas like PvP, PvE, fitting, manufacturing, etc. You could then add the social aspects as well "were you asked to join in operations?" "were comms available?" "was the comms atmosphere supportive or derisive of mistakes?". In game feedback would be great, but externally something like SurveyMonkey might work too.

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    1. I just ginned up a quick example of what I was talking about: https://www.surveymonkey.com/s/Z8QL9KZ

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    2. Do we think that people will do surveys?

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    3. You have to have a valid feedback mechanism, else you are just blindly referring people off and could be sending future good players into bad situations.

      Perhaps if you "make a deal" with the user of your referral service. "I will refer you to a starter/noob corp, but you have to promise me to fill out my survey after 1 week of playing..." or something to that effect. Even if you only get a 50% hit rate, that'll be more data than anyone else has ever collected most likely. It will also give you the opportunity to take that feedback back to the player corp to give them a chance to improve or in the worst cases, drop them from your referrals.

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    4. Even a 25% hit rate would probably be pretty good. You might get a skew towards extreme negative reactions, but you're right that it'd be better than nothing. It'd also be less work than doing follow-up interviews, and this sounds like it could take up a lot of time as it is, now that I think about it. I see now why Sugar Kyle is looking for assistants.

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  6. Just a plug for eve university :)
    It's not just listening to lectures, most of our education actually happens out in our campuses in chat or on mumble. We currently have campuses in all security spaces and wormholes as well as our nomadic Incursion group. The uni is much less strict these days. We no longer have restrictions on what ships you can fly, we are not-blue-shoot-it everywhere but high sec, etc. And if you want 1 on 1 we have our mentor program to pair up new players with graduates who have similar platitudes and timezones :)

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    1. I was looking into E-UNI in the summer of 2013 and their application process was enough to send me packing. Has that lightened up any?

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  7. It seems long, but it's actually just a lot of small steps (overview, mumble, forum account, questions, API) all of which you will need to do for any other corp that isn't just looking for newbies to AWOX (except maybe BNI, but even then you will still need to create a forum account, setup your overview, etc...). Because we have a lot of applicants it can take a little while for a personnel officer to get to you, but we get there in the end :)
    Also, all our wiki and classes are public so anyone can just check them up on the calendar and attend :D

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